PeopleCert · ITIL 4 Foundation
The service value system
ITIL 4 Foundation · Lesson 6 of 14 · 44:10
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In this lesson
Prepare for the ITIL 4 Foundation exam. In this lesson: the service value system, its inputs (opportunity and demand) and its output (value), its five components, and governance. Includes three original practice questions, with Wrenfield Water, a fictional water company, as the example.
Preview the topics
- Wrenfield’s IT team notices that a new low cost sensor could detect leaks earlier, although nobody has asked for it yet. In the service value system, what is this?
- Wrenfield’s board reviews the strategy, sets policies on customer data, and checks every quarter that performance and compliance are on track. Which component of the service value system is this?
- Each team at Wrenfield improves its own work, but customer requests still bounce between teams for weeks. Which purpose of the service value system addresses this most directly?