PeopleCert · ITIL 4 Foundation
The service value chain
ITIL 4 Foundation · Lesson 7 of 14 · 50:05
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In this lesson
Prepare for the ITIL 4 Foundation exam. In this lesson: the six activities of the service value chain (plan, improve, engage, design and transition, obtain or build, deliver and support) and how they combine into value streams. Includes three original practice questions, with Wrenfield Water, a fictional water company, as the example.
Preview the topics
- Wrenfield’s account managers meet the city council every quarter, to understand its needs for the next year, and to keep a good relationship. Which value chain activity is this?
- Wrenfield buys three hundred new tablets for its field technicians, and has them ready to use by the agreed date. Which value chain activity is this?
- A Wrenfield team describes every step, from a customer’s request for a new connection to the first water bill, across several value chain activities. What is the team describing?