PeopleCert · ITIL 4 Foundation
The four dimensions
ITIL 4 Foundation · Lesson 5 of 14 · 37:34
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In this lesson
Prepare for the ITIL 4 Foundation exam. In this lesson: the four dimensions of service management (organizations and people, information and technology, partners and suppliers, value streams and processes) and the external factors of the PESTLE model. Includes three original practice questions, with Wrenfield Water, a fictional water company, as the example.
Preview the topics
- Wrenfield’s new billing system stores customer addresses and payment details, and the team checks which privacy regulations apply, and how the data is protected. Which dimension is the team working on?
- Wrenfield maps every step from a customer’s leak report to the confirmation that the leak is fixed, to find where time is wasted. Which dimension is the team working on?
- A new law requires Wrenfield to report water quality results to the regulator every day. In the PESTLE model, which kind of factor is this?