PeopleCert · ITIL 4 Foundation
Assets, events, and configuration
ITIL 4 Foundation · Lesson 10 of 14 · 1:15:30
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In this lesson
Prepare for the ITIL 4 Foundation exam. In this lesson: the purpose of IT asset management, monitoring and event management (informational, warning, and exception events), and service configuration management (configuration items and the CMDB), and the difference between assets and CIs. Includes three original practice questions, with Wrenfield Water, a fictional water company, as the example.
Preview the topics
- Wrenfield wants to know how many laptops it owns, what they cost, when each one should be replaced, and which software licenses are in use. Which practice is this?
- A sensor reports that a reservoir is 95% full, close to its limit, but still working normally. What kind of event is this?
- Before replacing a database server, a Wrenfield engineer needs to know which services depend on it, and how it connects to other components. Which practice provides this information?