PeopleCert · ITIL 4 Foundation
Release, deployment, and change
ITIL 4 Foundation · Lesson 11 of 14 · 1:21:01
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In this lesson
Prepare for the ITIL 4 Foundation exam. In this lesson: release management and deployment management, and change enablement in detail: what a change is, standard, normal, and emergency changes, the change authority, and the change schedule. Includes three original practice questions, with Wrenfield Water, a fictional water company, as the example.
Preview the topics
- Wrenfield copies a new version of its outage map to the production servers on Tuesday, but customers will only see it after it is switched on next Monday. What happens on Tuesday?
- Replacing the battery of a field tablet is low-risk, done fifty times a month, and always follows the same documented steps. Which type of change is this most likely to be?
- A security flaw is found in Wrenfield’s customer portal, and attackers are already trying to exploit it. The fix must be applied tonight. Which type of change is this?