PeopleCert · ITIL 4 Foundation
Security, relationships, and suppliers
ITIL 4 Foundation · Lesson 9 of 14 · 1:10:09
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In this lesson
Prepare for the ITIL 4 Foundation exam. In this lesson: what an ITIL practice is, and the purpose of information security management (confidentiality, integrity, availability, authentication, non-repudiation), relationship management, and supplier management. Includes three original practice questions, with Wrenfield Water, a fictional water company, as the example.
Preview the topics
- Wrenfield adds controls so that meter readings cannot be changed without authorization, and stay accurate and complete. Which part of information security is this mainly about?
- Wrenfield wants a named person to build a long-term link with a large industrial customer, understand its plans, and agree priorities with it. Which practice is this?
- Wrenfield chooses a new company to read water meters, negotiates the contract, and reviews its performance every month against agreed targets. Which practice is this?