Microsoft · AB-100
Dynamics 365 customer apps
AB-100 · Lesson 5 of 15 · 32:08
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In this lesson
Prepare for the AB-100 exam (Microsoft Certified: Agentic AI Business Solutions Architect Expert). In this lesson: customizing Copilot in Dynamics 365 Sales with topics, the prompt guide, glossary terms, and synonyms, the Sales agent in Microsoft 365 Copilot, Copilot Studio agents in Contact Center channels, and prebuilt sales and service agents. Includes three original practice questions.
Preview the topics
- Sellers ask Copilot in Dynamics 365 Sales about deal value, but the company stores it in a custom column that Copilot does not recognize. What should the maker add?
- A voice agent in Contact Center must transfer callers to a service representative, without making them repeat their problem. What should the design include?
- After each case closes, a service team wants what was learned turned into knowledge articles automatically, with gaps filled. Which prebuilt agent fits?