PeopleCert · ITIL 4 Foundation
Guiding principles, part 1
ITIL 4 Foundation · Lesson 3 of 14 · 15:41
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In this lesson
Prepare for the ITIL 4 Foundation exam. In this lesson: the first four guiding principles: focus on value, start where you are, progress iteratively with feedback, and collaborate and promote visibility. Includes three original practice questions, with Wrenfield Water, a fictional water company, as the example.
Preview the topics
- Before redesigning its outage messages, Wrenfield’s team asks customers which messages actually help them during a water cut, and builds the new messages around their answers. Which principle is the team applying?
- Wrenfield plans to replace its whole customer portal. The team suggests launching the new payment page first, gathering comments from customers, and then moving on to the next page. Which principle is this?
- Wrenfield’s IT team shares a board with every department, showing planned work, blocked items, and the reasons they are blocked. Which principle does this apply most directly?