Google Cloud · Generative AI Leader
Gen AI for customer experience
Generative AI Leader · Lesson 6 of 14 · 47:18
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In this lesson
Prepare for the Google Cloud Generative AI Leader exam. In this lesson: external search with Agent Search (formerly Vertex AI Search) and grounding with Google Search, the Customer Engagement Suite of the exam guide, now Gemini Enterprise for Customer Experience (Conversational Agents, Agent Assist, Conversational Insights), AI Commerce Search for retailers, and Google Cloud Contact Center as a Service. Includes three original practice questions.
Preview the topics
- Cymbal Retail wants its website search to understand questions in natural language, and answer with a summary built from its own product catalog and help pages. Which offering fits?
- During live calls, Cymbal Retail’s representatives want suggested answers, and a summary of each call, generated in real time. Which tool fits?
- Cymbal Retail’s operations manager wants to know the top reasons customers call, and how their sentiment changes, across thousands of conversations each week. Which tool fits?