Anthropic · CCAR-F
Escalation and human review
CCAR-F · Lesson 17 of 18 · 2:14:48
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In this lesson
Prepare for the Claude Certified Architect – Foundations exam, on the exam guide version 1.0, effective July 2026. In this lesson: escalation triggers, honoring requests for a human, frustration and policy gaps, multiple matches, accuracy by document type and field, field-level confidence calibrated on labeled data, routing uncertain cases, and stratified random sampling. Includes three original practice questions.
Preview the topics
- A customer writes: “I want to talk to a person, now.” The issue is a simple address change, which the agent could handle. What should the agent do?
- Kestrel’s invoice extraction reports 96 percent accuracy overall, and the team wants to stop human review entirely. What should come first?
- Kestrel’s agent finds two customers named Sam Okafor, with similar addresses, and the request is a refund. What should it do?