IAPP · AIGP
Governing AI in use
AIGP · Lesson 15 of 15 · 2:04:31
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In this lesson
Prepare for the IAPP AIGP exam, on the AIGP Body of Knowledge version 2.1. In this lesson: governing AI after deployment: data governance, risk and issue management, and user training, monitoring in the deployer's own context, logs, testing each new version, continued audits and red teaming, incident documentation and reporting, secondary and unintended uses, downstream harms, an external communication plan, and how to deactivate or localize a system. Includes three original practice questions, with Elmstead Group, a fictional retail and finance group, as the example.
Preview the topics
- The vendor of Elmstead’s assistant announces a new model version for next week, with better answers. What should Elmstead do before its agents use the new version?
- Elmstead’s HR team wants to use the assistant’s chat logs to rate the performance of each agent. The assistant was deployed only to help agents answer customers. What should governance require?
- A new law, in one country where Elmstead operates, will soon restrict AI chatbots in customer service. Elsewhere, the assistant works well. What is the most proportionate response?