Microsoft · AB-100
Monitoring and tuning
AB-100 · Lesson 10 of 15 · 1:09:56
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In this lesson
Prepare for the AB-100 exam (Microsoft Certified: Agentic AI Business Solutions Architect Expert). In this lesson: monitoring tools in Copilot Studio, Application Insights, Dynamics 365, and Foundry, session outcomes and escalation types, feedback and themes, and turning telemetry into improvements. Includes three original practice questions.
Preview the topics
- A Copilot Studio agent shows many escalations where users got stuck after three failed attempts at a task. Which kind of escalation is that?
- A team wants to see, without reading every transcript, which kinds of questions users ask most, and how well the generative answers handle them. What should it use?
- An agent’s answers about refunds are often rated thumbs down, and transcripts show it quotes an outdated policy. What should the team tune first?