CompTIA · A+ 220-1202
Communication and professionalism
A+ 220-1202 · Lesson 27 of 29 · 3:12:49
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In this lesson
Prepare for the CompTIA A+ Core 2 (220-1202) exam. In this lesson: professional attire, clear language without jargon, a positive attitude, active listening, cultural sensitivity, punctuality, avoiding distractions, difficult customers, open-ended questions and restating, expectations and timelines, documentation, follow-up, and confidential materials. Includes three original practice questions.
Preview the topics
- A dentist is describing a problem, and halfway through, the technician is sure of the cause. What should the technician do?
- Which question helps a technician narrow the scope of an issue?
- A replacement part will arrive three days later than promised. What should the technician do?