CompTIA · A+ 220-1202
Documentation and support systems
A+ 220-1202 · Lesson 23 of 29 · 2:49:48
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In this lesson
Prepare for the CompTIA A+ Core 2 (220-1202) exam. In this lesson: ticketing systems (user and device information, categories, severity, escalation levels, progress notes, resolutions), asset management (inventory, CMDB, asset tags, procurement, warranty, licensing, assigned users), incident reports, SOPs, onboarding and off-boarding checklists, SLAs, and knowledge bases. Includes three original practice questions.
Preview the topics
- A technician fixes a printing problem by replacing a driver, and closes the ticket with the single word “fixed”. A month later, the same problem appears at another clinic. What was missing?
- Brightwave signs a contract with a printer vendor, which must answer any outage within four hours. Which document sets this commitment?
- A dental assistant leaves the company on Friday. Which document makes sure that their accounts are disabled, and their laptop is returned?